The official investigation principle applies in statutory accident insurance. This means that your employers' liability insurance association or accident insurance fund will conduct all necessary investigations on its own initiative ("ex officio") as soon as it learns of your insured event.

• Seek out a suitable doctor depending on the health damage. The same applies to dental treatment.
• In principle, there is a free choice of medical specialist. In the case of accidents at work, it is advisable to see a doctor who is involved in the accident insurance through-doctor procedure. Alternatively, your employers' liability insurance association or accident insurance fund can help you find a suitable doctor.
• Please inform your doctor that the reason for your visit is an occupational accident, commuting accident or occupational disease.
• The transit doctor or your employers' liability insurance association or accident insurance fund will decide,
  • whether you need general treatment or
  • whether you need special treatment because of the nature and severity of the injury.
• You can find out which employers' liability insurance association or accident insurance fund is responsible for you on the website of the German Social Accident Insurance (DGUV).

You can also contact your Berufsgenossenschaft or Unfallkasse online or by mail.
Online service:

• Call up the online service.
• You will be guided through the process on the accident insurance service portal.
• You can log in.
  • If you would like to receive the response from your employers' liability insurance association or accident insurance fund in the mailbox of your BundID account or My Company Account, you must have an account and authenticate yourself.
  • If you would like to receive the response by mail, you can also proceed without logging in.
• Select your responsible employers' liability insurance association or accident insurance fund or determine it using the industry search.
• Upload the required documents.
• Fill out the online form and submit it.
• Your report will automatically be forwarded to your employers' liability insurance association or accident insurance fund.
• You will receive a response by the requested method.

Online service of your employers' liability insurance association or accident insurance fund:

• If you have access to the portal of your employers' liability insurance association or accident insurance fund, you can also submit the notification electronically there, if necessary.

Message by mail:

• Contact your employers' liability insurance association or accident insurance fund with an informal letter.
• Make sure you provide the required information and enclose the necessary documents.