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citizen service

WHERE?

You enter your place of residence or the place where you want to contact the administration or use the location sensing.

WHAT?
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Enter words here that describe what you are looking for (e.B. cut a tree) or a matter for citizens and companies (e.B. house construction, marriage).
Source: BUS Sachsen-Anhalt (Linie6Plus)

Apply for a new ID card if you lose it

Description

You can report the loss of your identity card

  • to any identity card authority, usually the local citizens' office, or
  • the police.

You must also apply for a new ID card if you

  • are over 16 years old, are registered in Germany and
  • do not have a valid passport document, i.e. a passport or temporary passport.

You can apply for a new ID card at the citizens' office at your main place of residence.

All ID cards automatically have the online ID function. This function is generally activated for ID cards issued from July 2017 onwards. This allows you to identify yourself to authorities and companies for online services with a high level of trust as soon as you have set a six-digit PIN of your choice. You may use the online ID card after your 16th birthday.

When you apply for your ID card, the prints of your two index fingers are stored on the chip of the card. Children under the age of 6 are excluded from this regulation.

In the event that you find your ID card again, you must report this in person to your ID card authority. Only then will an entry be deleted by the police.

If you have not applied for a new ID card, you can continue to use your ID card within Germany without restriction until it expires.

  • You have lost your identity card and have reported this accordingly.
  • biometric digital passport photo: taken on site at the authority or by a registered domestic photo service provider, e.g. a photographer
  • if available and not yet validated: passport
  • if no valid passport is available: Birth certificate or marriage certificate
  • if available: police report of loss
  • for children under the age of 16: if applicable, a declaration of consent from the custodial parent who is not present
    • if there is only one parent or legal guardian, additional proof of custody
  • if available: valid or already expired children's passport

You must report the loss as soon as possible.

Period of Validity: 6 Years

Period of Validity: 10 Years

From the time of application, it usually takes at least 2 weeks until you can collect your identity card from the Bürgeramt.

If you wish to report the loss of your ID card:

  • Report the loss to an identity card authority, usually the citizens' office, or to the police. You can report the loss in person. Many local authorities also offer a digital option for reporting the loss.

If you want to apply for a new ID card after losing it, proceed as follows:

  • You make an appointment at your local citizens' office.
    • If you do not apply for your ID card at your main place of residence, you will need an important reason and will have to pay a surcharge on the fee.
  • You bring the necessary documents with you.
  • You pay the fee
  • Your fingerprints will be taken on site for storage in the chip of the ID document.
  • You will immediately receive a new one-time PIN to make your online ID function ready for use with the newly requested ID card. You decide yourself when you want to use this option.
  • Your Citizens' Office will inform you when you apply when you can collect your ID card.
    • Alternatively, in many cases you can have the ID document sent to your home address by post and handed over in person at the front door if you are 16 years or older.

If you lose your ID card, you can also block the online function yourself by calling the blocking hotline.

Federal Ministry of the Interior (BMI)

The text was automatically translated based on the German content.

The text was automatically translated based on the German content.

Service-Hotline zum Personalausweis und zur Online-Ausweisfunktion

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 15:00

Chargeable: 0.039 EUR per minute from a German landline, maximum 0.42 EUR per minute from a German mobile phone.

Chargeable: EUR 0.39 per minute from a German landline, maximum EUR 0.42 per minute from a German mobile network

Further Authorities
Sperrhotline zum Personalausweis
+49 116 116
+49 3040 504050

Remark: The telephone number "+49 3040 504050" can be used by callers calling from outside the EU. It is subject to a charge.