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citizen service


You enter your place of residence or the place where you want to contact the administration or use the location sensing.

Enter words here that describe what you are looking for (e.B. cut a tree) or a matter for citizens and companies (e.B. house construction, marriage).
Source: BUS Sachsen-Anhalt (Linie6PLus)

Open a basic account


A basic account is a payment account that you can use like a current account, but for which special protection rules apply. Banks may only charge reasonable fees and the bank's termination options are significantly limited.

The bank does not have to grant you an overdraft limit. This means that you cannot then incur debt by withdrawing or transferring more money than there is balance in the account.

You can also manage the basic account as a seizure protection account.


The bank may only refuse to open a basic account if there are serious reasons. These are, for example:

  • You already have a payment account with another bank in Germany and you can actually use this account,
  • You have been convicted of an intentional crime against the Bank or one of its employees or customers within the 3 years prior to the application,
  • You were already the holder of a basic account with the same bank and the bank has legitimately terminated the basic account contract due to late payment or because of using the account for prohibited purposes,
  • By entering into and maintaining a business relationship with you, the Bank would violate its general duties of care under the Money Laundering Act and the Banking Act or its confidentiality obligations when justifying the refusal.
  • ID card for identification, for example
    • Identity card
    • Pass
    • Certificate of toleration
    • Permission to stay
  • one address (a postal address is also sufficient)

Contact the bank where you want to open a basic account.

You can use the form of the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht). You can also use a form from your bank.

The text was automatically translated based on the German content.

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