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citizen service


You enter your place of residence or the place where you want to contact the administration or use the location sensing.

Enter words here that describe what you are looking for (e.B. cut a tree) or a matter for citizens and companies (e.B. house construction, marriage).
Source: BUS Sachsen-Anhalt (Linie6PLus)

Report the theft of your own ID card


As a German citizen, you are required to have an identity card from the age of 16 if you do not have a valid passport.

Any theft of your identity card must be reported to the Citizens' Registration Office or the police. If you do not do this, you are committing an offense.

You can apply for a new ID card at the same time as reporting it to the Citizens' Registration Office.

Blocking the online ID card function: If you report the theft to your local Citizens' Registration Office or the police, the online ID card will be automatically blocked.

  • You can also have the online ID card blocked yourself by telephone.
  • Blocking ensures that any attempt to misuse the online ID function is detected immediately. After blocking, it is no longer possible to use the online ID function of your ID card or to have it read out on site.
  • You can only have the signature function blocked by the provider of your signature certificate.
  • ID card was stolen.

You do not need to submit any documents.

There are no costs.

You must report the theft immediately.

Your message will be recorded immediately.

  • Objection.
  • Appeal.
    Detailed information on how to lodge an objection can be found in the notification of your application.
  • Administrative court action

The responsibility lies with the municipality and the city. Irrespective of this, a complaint can also be made to the police.

As a rule, you must report the theft of your ID card in person. Your online ID card function will be automatically blocked after receipt of the report.

Report the theft to the Citizens' Registration Office:

  • Make an appointment at the Citizens' Registration Office. Please find out about the regional options.
  • Your online ID function will be blocked immediately upon receipt of your report.
  • If you do not receive a prompt appointment to report the theft at the Citizens' Registration Office, report the theft to a police station as soon as possible

Block the online ID card function yourself via the hotline:

  • Dial the blocking hotline 116 116, which is available 24 hours a day, 7 days a week.
  • Enter the blocking password that you received with the PIN letter using the telephone keys as soon as you are prompted to do so.
  • Your online ID card will be blocked immediately.

There are no indications or special features.

Federal Ministry of the Interior and for Home Affairs (BMI)

The text was automatically translated based on the German content.

BürgerBüro West
Bruno-Beye-Ring 50
39130 Magdeburg, Landeshauptstadt
+49 391 5404960
Further Authorities
BürgerBüro Süd
Salbker Chaussee 67
39118 Magdeburg, Landeshauptstadt
BürgerBüro Mitte
Leiterstrasse 2a - Der Eingang befindet sich in der Fußgängerzone.
39104 Magdeburg, Landeshauptstadt
+49 391 5404359
BürgerBüro Nord
Lübecker Straße 32
39124 Magdeburg, Landeshauptstadt
+49 391 5406299