You can pick up your new ID card at the Bürgeramt where you applied for it:

• Before you can pick up your new ID card, the PIN letter is usually sent to your registration address. In the PIN letter, you will find the transport PIN and a blocking password. In exceptional cases, the PIN letter can be sent directly to the Bürgeramt.
• You can find out when the ID card can be picked up when you apply or ask at the Bürgeramt. If you have not received a PIN letter, you can still pick up your ID card if you assign a six-digit PIN of your own choice directly when you pick it up.
• You pick up your new ID card at the Bürgeramt where you applied for it.
• You will find out whether you need to make an appointment to pick it up when you apply, or you can ask at the Bürgeramt.
• Upon presentation of your old ID card, the new ID card will be handed over to you. If you would like to keep the old ID card as a souvenir, the document can be returned to you invalidated.
• If you have lost your old ID card in the meantime, or if it has been stolen, fill out a loss report.
• Before handing over the new ID card, you must explain to the authorities whether you have received the PIN letter and confirm this with a signature.
• If the PIN letter was sent directly to the Citizens' Registration Office, the PIN letter will be given to you there. You confirm receipt with a signature.
• You will be informed about the online ID card function by the authority staff.
• When you receive your new ID card, you have the option of assigning a six-digit PIN of your own choice and thus making the online ID card function (online ID card) immediately ready for use. You can also set the six-digit PIN yourself at any time and at home using, among other things, a suitable NFC-enabled smartphone as well as the PIN letter and the ID card app2.
• If you have not received the PIN letter and it has not been sent to the ID card authority, you must - if you wish to receive the ID card - set a six-digit PIN of your own choice and you will be given the blocking password by the authority staff. Otherwise, a fee-free reclamation order will be initiated.
• Finally, you confirm receipt of the new ID card with your signature.
• An authorized adult person can be entrusted with the collection. This person must identify himself/herself and submit a written authorization for collection with the following additional statement: "PIN letter received". You can find a form for this authorization online on the ID card portal.