citizen service

If you are physically or psychologically affected by physical or psychological violence as a woman, the help telephone offers you free initial counselling and information on possible help. The help telephone is used in particular to:

• women who are affected or threatened by violence,
• persons from the social environment of women affected or threatened by violence,
• Persons who are active in their professional or voluntary work, e.g.  counselling, support or intervention, with violence against women.

The offer of the help telephone is barrier-free and multilingual. You will receive telephone advice, information and, if necessary, referral to on-site support facilities by qualified female specialists. The assistance is anonymous, confidential and is also offered by e-mail and chat. Advice in German Sign Language is also offered.