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Source: BUS Sachsen-Anhalt (Linie6PLus)

Request arbitration proceedings on equal opportunities for people with disabilities


If you experience impairments or disadvantages in your daily life caused by federal authorities, for example due to a lack of accessibility, you can contact the conciliation body.
Accessibility means, for example, that you can use buildings, means of transportation or information processing systems without major difficulties and without outside help. If you experience impairments in your daily life caused by federal public bodies because accessibility is not sufficiently developed, you can contact the arbitration board under the Disability Equality Act.
The conciliation body mediates in disputes between people with disabilities and federal public bodies on the subject of accessibility.
The arbitration board is independent. The mediators are responsible for conducting the proceedings impartially and fairly. The mediators and the employees of the office are obliged to maintain confidentiality.

  • You have a disability.
  • You have been discriminated against by a federal public body because of this - for example, because barriers have not been sufficiently removed.

If you are represented by someone else in the arbitration proceedings, you need a power of attorney (PDF; 60 KB, 1 page).

If there is already a deadline for legal remedies that has been interrupted by the conciliation procedure, you must submit the request for conciliation within the deadline for legal remedies.

  • First notification of receipt: 2 days
  • Completion of the conciliation procedure: 3 months

To initiate a conciliation procedure, you must submit an application. The application form is also available in plain language. Your application must contain the following information:

  • the facts of the case (the situation in which you have experienced an impairment),
  • the objective you wish to achieve with the conciliation procedure,
  • your name and address and
  • the name and address of the federal public body

You can submit the application online, by post, in German sign language via the SQAT service or in person on site by appointment.

If you submit the application online:

  • Complete all fields of the online form and follow the instructions.
  • The conciliation body will then contact you.

If you submit the application by post:

  • Download the application and print it out.
  • Complete the application, enclose the required documents and send it to the conciliation body by post or e-mail.

You can also send your application to the conciliation body by e-mail or submit an application in German sign language via the SQAT service.

  • Click on the SQAT symbol on the website of the BGG conciliation body. Then record a video in German sign language. This is converted into an email by a service provider.
  • The response from the conciliation body will also be converted into a sign language video

You can submit the application verbally directly on site at the conciliation body:

  • Go to the conciliation body after making an appointment and say that you would like to file a conciliation procedure.
  • The staff on site will then initiate the conciliation procedure for you.

This is how the conciliation procedure works:

  • After you have submitted the application, the employee will check your application and also write to the public body.
  • You will then receive a reply from the public authority and can respond to this.
  • The conciliator will suggest an answer that you can send to the public authority.
  • Sometimes you may also be invited to a mediation meeting.
  • Once you have reached an agreement, the conciliation procedure is over.
  • If you are unable to reach an agreement, you will receive a letter stating that the conciliation procedure was unsuccessful

Federal Ministry of Labor and Social Affairs (BMAS)

The text was automatically translated based on the German content.

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