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Source: BUS Sachsen-Anhalt (Linie6PLus)

Apply for arbitration on disability equality


If you experience impairments or disadvantages in your daily life by federal agencies, such as a lack of accessibility, you can turn on the conciliation body.
Accessibility means that you can use, for example, construction facilities, means of transport or information processing systems without major difficulty and without outside help. If you experience impairments in your daily life by federal public authorities because accessibility is not sufficiently developed, you can contact the Conciliation Office under the Disability Equality Act.
The Conciliation Body mediates disputes concerning accessibility between persons with disabilities and federal public authorities.
The conciliation body is independent. The simple persons are responsible for an impartial and fair conduct of the proceedings. The simple persons and the employees of the office are obliged to maintain confidentiality.

In order to initiate a conciliation procedure, you must submit an application. The application form is also available in Light Language. Your application must include the following:

  • the situation (the situation in which you have experienced an impairment),
  • the goal you want to achieve through the conciliation procedure,
  • your name and address and
  • the name and address of the federal public office

You can submit the application online, by post, in German sign language via the SQAT service or by appointment in person on site.

If you submit the application online:

  • Fill in all the fields of the online form and follow the instructions.
  • The conciliation body will then contact you.

If you submit the application by post:

  • Download and print the application.
  • Complete the application and enjoin the required documents and send it by post or e-mail to the conciliation office.

You can also send your application by e-mail to the conciliation office or submit an application in German Sign Language via the SQAT service.

  • You click on the SQAT icon on the website of the BGG conciliation body. Then record a video in German Sign Language. This is converted into an e-mail by a service provider.
  • The conciliation body's response will also be converted into a sign language video

You can submit the application orally orally on the spot at the conciliation office:

  • After appointment, go to the conciliation office and say that you would like to establish a conciliation procedure.
  • The on-site staff will then initiate the conciliation procedure for you.

This is how the conciliation procedure works:

  • After you submit the application, the employee reviews your application and also writes to the public body.
  • They will then receive a reply from the authority of public authority and can respond to it.
  • The arbitrator will suggest you an answer that you can send to the public body.
  • Sometimes you can also be invited to a conciliation appointment.
  • Once you have reached an agreement, the conciliation procedure is over.
  • If you can't agree, you'll get a letter that the arbitration process hasn't been successful
  • You have a disability.
  • They were therefore disadvantaged by a federal government agency - for example, by not sufficiently removing barriers.

If you are represented by someone else in the conciliation procedure, you need a power of attorney (PDF; 60 KB, 1 page).

If there is already a time limit for appeals that has been interrupted by the conciliation procedure, you must submit the request for arbitration within the time limit for appeal.

  • First notification of receipt: 2 days
  • Completion of the conciliation procedure: 3 months

The text was automatically translated based on the German content.

Federal Ministry of Labour and Social Affairs (BMAS)

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