As a consumer, you want to take part in business transactions without
endangering your health or your economic interests. Consumer protection shields you
from dangers that you would not be able to detect yourself, such as food safety and
product safety issues.
The approval of a variety marketed by you or other registered breeders expires? Then you can apply to the Bundessortenamt (BSA) for an extension of the approval.
You do not have a current account and your application to open a basic account has been rejected, for example by a bank or savings bank? Then you can apply for administrative proceedings against the institution that rejected your application.
For a large number of projects and plans for which significant environmental impacts are to be expected, an Environmental Impact Assessment (EIA) is already required in the...
You can only market a new plant variety that you have bred for food or feed for commercial purposes after the Federal Plant Variety Office (BSA) has completed its multi-year growing trial and you have obtained official variety approval.
Every consumer expects flawless and safe food. First of all, everyone who is an entrepreneur in the food chain is responsible for this.
The food control authorities ensure that...
If you wish to produce, treat or market foodstuffs in Germany that deviate from national legislation, you can apply for a derogation from the Federal Office of Consumer Protection and Food Safety (BVL).
Legal guarantee of conformity for goods
A. Institute of the statutory warranty
Consumers have a right to expect that the goods they have purchased are free of defects.
If ...
In accordance with Section 31 of the German Electricity and Gas Supply Act (Energiewirtschaftsgesetz - EnWG), persons or associations of persons whose interests are significantly...
If you want to complain about a provider for violating the provisions of the Geoblocking Regulation, you can file a complaint with the Federal Network Agency.
As part of your self-determination under data protection law, you can, under certain conditions, demand that bodies that process your personal data must delete your data completely.
If you are having problems with a bank, insurance company or other financial service provider, you can lodge a complaint with the Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht).
Under certain conditions, you can object to the electronic processing of your personal data as part of your right to self-determination under data protection law.
Payments in Euros across the EU may not be charged more than equivalent national transactions. Here you can find more information about cross-border payments and transfers in the EU.
The pan-European network of
Points of Single Contact
can provide you with details of any legal requirements and help you to complete relevant procedures.
Hiring a car
There are
no specific EU rules on hiring cars
, but you still benefit from your basic
consumer rights
when you rent a car in another EU country.
This...
Do you have an electrical appliance in your household that interferes with other appliances or could pose a safety risk? Then you should report this to the Federal Network Agency.
If you have information about a violation of the Money Laundering Act (such as: tax evasion), you can report this completely anonymously to the competent supervisory authority.
If you have found an item of value, you must hand it in to the lost and found office of your municipality/city or the police. A lost property report will be recorded there. The...
If a telephone number is used illegally, the Federal Network Agency can intervene and take appropriate measures.
A telephone number may be misused if
you are put on hold on ...
The term telephone advertising, also known as cold calling, refers to calls that are made with the purpose of selling you goods or offering you services without your prior consen...
If you use cosmetics and adverse effects occur, you can report this. As a manufacturing or trading company, you must report effects with serious health consequences to the authorities.
Were you affected by a flight cancellation, delay, involuntary denied boarding or transportation in a lower or higher booking class than the one booked? Then you can file a complaint under certain conditions.
If you are denied a flight booking or transportation on a booked flight due to a disability or reduced mobility, or if insufficient assistance is provided by the airport or airline in relation to your flight, you can file a complaint.
If you slaughter animals whose meat is intended for human consumption, you must have the animals officially inspected before and after slaughter. This concerns:
Cattle
Pigs
...
If you have a dispute with your telecommunications provider, you can contact the Federal Network Agency's Telecommunications Arbitration Board under certain conditions. It can help to settle the dispute without having to go to court.
You can apply for information from the non-public part of the site register for genetically modified organisms (GMOs) at the Federal Office of Consumer Protection and Food Safety.
If you would like to know what personal data is stored about you, you can make use of your right to information and request a comprehensive inspection of your data.
As part of your right to self-determination under data protection law, you can, under certain conditions, request that your personal data may only be stored but no longer processed.
Consumer rights and guarantees
In the case of defective products, the rights of consumers may arise either from a statutory warranty or from a guarantee issued by the seller...
Do you believe that a company has violated the German Investment Code? Then you can lodge a complaint with the Federal Financial Supervisory Authority (BaFin). You can use the general complaints procedure to do so.
As a customer of an Internet, mobile or fixed network provider, you can find out about your rights and submit inquiries and complaints to the Federal Network Agency.
You can have your current account converted into a garnishment protection account by your bank or savings bank so that you can continue to participate in non-cash payment transactions protected against garnishment.
