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There are 51 services for Consumer protection

Consumer protection

As a consumer, you want to take part in business transactions without endangering your health or your economic interests. Consumer protection shields you from dangers that you would not be able to detect yourself, such as food safety and product safety issues.

Services:

Application for renewal of an approved variety

The approval of a variety marketed by you or other registered breeders expires? Then you can apply to the Bundessortenamt (BSA) for an extension of the approval.

Apply for administrative proceedings in the event of rejection of a basic account

You do not have a current account and your application to open a basic account has been rejected, for example by a bank or savings bank? Then you can apply for administrative proceedings against the institution that rejected your application.

Apply for an environmental impact assessment

For a large number of projects and plans for which significant environmental impacts are to be expected, an Environmental Impact Assessment (EIA) is already required in the...

Apply for approval of a new plant variety

You can only market a new plant variety that you have bred for food or feed for commercial purposes after the Federal Plant Variety Office (BSA) has completed its multi-year growing trial and you have obtained official variety approval.

Apply for food testing

Every consumer expects flawless and safe food. First of all, everyone who is an entrepreneur in the food chain is responsible for this. The food control authorities ensure that...

Applying for exemptions in accordance with the German Food and Feed Code

If you wish to produce, treat or market foodstuffs in Germany that deviate from national legislation, you can apply for a derogation from the Federal Office of Consumer Protection and Food Safety (BVL).

Complain to the Federal Network Agency about postal and parcel service providers

In case of basic problems with mail or parcel delivery, you can complain to Bundesnetzagentur.

Connection to household utilities

This section provides information on the topics of default supply and household waste disposal.

Consumer rights and guarantees related to buying goods and services, including procedures for consumer dispute resolution and compensation

Legal guarantee of conformity for goods A. Institute of the statutory warranty Consumers have a right to expect that the goods they have purchased are free of defects. If ...

Data protection and online privacy

Learn more about the topic  Data protection and online privacy.

Energy supply: Checking abusive behavior

In accordance with Section 31 of the German Electricity and Gas Supply Act (Energiewirtschaftsgesetz - EnWG), persons or associations of persons whose interests are significantly...

File a complaint for violation of the provisions of the Geoblocking Regulation

If you want to complain about a provider for violating the provisions of the Geoblocking Regulation, you can file a complaint with the Federal Network Agency.

Have errors in your stored personal data corrected in accordance with the General Data Protection Regulation (GDPR)

If you discover that personal data about you is incorrect or incomplete, you can demand that it be corrected or completed immediately.

Have personal data deleted in accordance with the General Data Protection Regulation (GDPR)

As part of your self-determination under data protection law, you can, under certain conditions, demand that bodies that process your personal data must delete your data completely.

Holding a bank account in another Member State

Information about rights and limitations when opening and using a bank account in another EU country.

Information on pollutants in food and feed

As a consumer, you have a right to be offered only food, cosmetic products and consumer goods that are harmless to health and use.

Lodging a complaint against financial service providers

If you are having problems with a bank, insurance company or other financial service provider, you can lodge a complaint with the Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht).

Object to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR)

Under certain conditions, you can object to the electronic processing of your personal data as part of your right to self-determination under data protection law.

Payments, transfers and cheques

Payments in Euros across the EU may not be charged more than equivalent national transactions. Here you can find more information about cross-border payments and transfers in the EU.

Point of Single Contact

The pan-European network of  Points of Single Contact can provide you with details of any legal requirements and help you to complete relevant procedures.

Renting a motor vehicle

Hiring a car There are no specific EU rules on hiring cars , but you still benefit from your basic consumer rights when you rent a car in another EU country. This...

Report faulty and non-compliant electrical products

Do you have an electrical appliance in your household that interferes with other appliances or could pose a safety risk? Then you should report this to the Federal Network Agency.

Report information on violations in the context of money laundering supervision (whistleblower system)

If you have information about a violation of the Money Laundering Act (such as: tax evasion), you can report this completely anonymously to the competent supervisory authority.

Report lost property

If you have found an item of value, you must hand it in to the lost and found office of your municipality/city or the police. A lost property report will be recorded there. The...

Report misuse of telephone numbers

If a telephone number is used illegally, the Federal Network Agency can intervene and take appropriate measures. A number may be misused if you are put on hold under a...

Report radio interference

If you suspect radio interference, you can report it to the test and measurement service of the Federal Network Agency.

Report spam mails commercially

Spam mails are unsolicited and/or unsolicited electronic promotional communications sent to you promoting services and/or products.

Report spam mails privately

Spam mails are unsolicited and/or unsolicited electronic promotional communications sent to you promoting services and/or products.

Report suspected adverse reactions and damage to health caused by medicinal products, vaccines or tissue preparations

By reporting suspected cases of side effects or vaccination complications to the authorities, you help to make medicines and vaccines safer.

Report unauthorised telephone advertising

The term telephone advertising, also known as cold calling, refers to calls that are made with the purpose of selling you goods or offering you services without your prior consen...

Report undesirable effects and damage to health with cosmetics

If you use cosmetics and adverse effects occur, you can report this. As a manufacturing or trading company, you must report effects with serious health consequences to the authorities.

Reporting a flight cancellation, delay, denied boarding, upgrade or downgrade

Were you affected by a flight cancellation, delay, involuntary denied boarding or transportation in a lower or higher booking class than the one booked? Then you can file a complaint under certain conditions.

Reporting violations of the rights of disabled persons and persons with reduced mobility when traveling by air

If you are denied a flight booking or transportation on a booked flight due to a disability or reduced mobility, or if insufficient assistance is provided by the airport or airline in relation to your flight, you can file a complaint.

Request ante-mortem and post-mortem inspection

If you slaughter animals whose meat is intended for human consumption, you must have the animals officially inspected before and after slaughter. This concerns: Cattle Pigs ...

Request arbitration in the event of a dispute with a postal service provider

If you are unable to reach an agreement in a dispute with a postal service provider, the Federal Network Agency can mediate under certain conditions.

Request arbitration in the event of a dispute with a telecommunications provider

If you have a dispute with your telecommunications provider, you can contact the Federal Network Agency's Telecommunications Arbitration Board under certain conditions. It can help to settle the dispute without having to go to court.

Request information from the location register for genetically modified organisms (non-public part)

You can apply for information from the non-public part of the site register for genetically modified organisms (GMOs) at the Federal Office of Consumer Protection and Food Safety.

Requesting access to official information from the federal authorities

Would you like to obtain access to official information from a federal authority? Then you can submit an application under the Freedom of Information Act.

Requesting information about stored personal data from federal authorities in accordance with the General Data Protection Regulation (GDPR)

If you would like to know what personal data is stored about you, you can make use of your right to information and request a comprehensive inspection of your data.

Restrict the processing of your personal data in accordance with the General Data Protection Regulation (GDPR)

As part of your right to self-determination under data protection law, you can, under certain conditions, request that your personal data may only be stored but no longer processed.

Safety and security of consumer products

Consumer rights and guarantees In the case of defective products, the rights of consumers may arise either from a statutory warranty or from a guarantee issued by the seller...

Send inquiries to the Luftfahrt-Bundesamt

If you have any questions for the Luftfahrt-Bundesamt (LBA) or comments on its tasks, you are welcome to contact the LBA directly.

Submit a complaint about electrosmog

Electrosmog surrounds us everywhere. If you have health or technical problems due to electrosmog, you can complain.

Submitting a complaint against companies in the financial services sector

Do you believe that a company has violated the German Investment Code? Then you can lodge a complaint with the Federal Financial Supervisory Authority (BaFin). You can use the general complaints procedure to do so.

Submitting complaints and inquiries in the area of telecommunications

As a customer of an Internet, mobile or fixed network provider, you can find out about your rights and submit inquiries and complaints to the Federal Network Agency.

Submitting complaints to enforce passenger rights in rail, bus and boat transport

Do you have cause for complaint after a train, bus or boat trip? Then you can contact the Federal Railway Authority (EBA).

View the location register for genetically modified organisms (public part)

You can consult the site register for genetically modified organisms (GMOs) without submitting an application.

Withdraw consent to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR)

If you have consented to the processing of your personal data, you can revoke this consent.

You can have your current account converted into a garnishment protection account by your bank or savings bank so that you can continue to participate in non-cash payment transactions protected against garnishment.