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There are 11 services for Complaints and petitions

Complaints and petitions

A spirit of competition invigorates business. But to avoid socially and economically harmful excesses, there are rules of conduct for business. If you believe or suspect you are being subjected to misconduct, you can find relevant government services and contacts here.

Services:

Apply to the Federal Railway Authority for the provision of an electronic file for inspection

Are you involved in administrative proceedings with the Federal Railway Authority (EBA) and need access to your procedural documents? Then you can apply to the EBA for access to your files.

Communicate indications of antitrust violations

If you have indications of possible infringements of cartel law you can send them to the Bundeskartellamt as a submission or complaint.

Filing a complaint due to lack of price transparency

If the final price and price components of a flight booking are not shown or not shown transparently, you can file a complaint. This also applies if optional services are preset or prices are discriminated against on the basis of your nationality or place of residence.

How to file an appeal against decisions of the German Patent and Trade Mark Office [Deutsches Patent- und Markenamt, DPMA]

You may file an appeal against decisions of the German Patent and Trade Mark Office in intellectual property proceedings.

Report price-fixing and other restrictive agreements between undertakings

Cartels harm the economy as a whole and consumers in particular. If competitors coordinate their behaviour on a market in order to restrict or eliminate competition, this is...

Reporting violations in the financial services sector

If you have information about violations in the financial services sector, you can contact the whistleblower office of the Federal Financial Supervisory Authority (BaFin) anonymously.

Rights and obligations under contract law, including late payment interests

This section provides information on your rights and obligations with regard to setting up, running and closing a business, with particular regard to contract law and late-payment interest.

Settling a dispute at the BaFin conciliation board

Are you in conflict with a bank or financial services company? Then under certain circumstances you can turn to the conciliation body of the Federal Financial Supervisory Authority (BaFin).

Submit a complaint due to missing or insufficient information about the identity of the operating air carrier

If you were not informed about the operating airline, or were not informed in good time, or if you were not offered alternative transportation or reimbursement of ticket costs in the event of a flight cancellation with a company classified as unsafe, you can file a complaint.

Submit complaints about the basic account

If your credit institution rejects your application for a basic account, does not provide you with sufficient support when you switch accounts or does not charge a fee that is customary in the market, you can complain to the Federal Financial Supervisory Authority or initiate administrative proceedings.