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citizen service


You enter your place of residence or the place where you want to contact the administration or use the location sensing.


In the second step, you choose which information you really need.

There are 22 services for Consumer protection

Consumer protection

As a consumer, you want to take part in business transactions without endangering your health or your economic interests. Consumer protection shields you from dangers that you would not be able to detect yourself, such as food safety and product safety issues.


Apply for an environmental impact assessment

For a large number of projects and plans for which significant environmental impacts are to be expected, an Environmental Impact Assessment (EIA) is already required in the...

Apply for food testing

Every consumer expects flawless and safe food. First of all, everyone who is an entrepreneur in the food chain is responsible for this. The food inspection authorities shall...

Bundeskartellamt's citizens' telephone number

The Bundeskartellamt provides you with information on the protection of competition in Germany in accordance with the Act against Restraints of Competition, on the tasks,...

Chemicals: obtaining information

You can find out whether everyday products contain certain chemicals that are harmful to health and the environment.

Citizens' telephone on labour law

The employees of the call center will provide you with information on the subject of employment law. It doesn't matter if you are an employee or an employer.

File a complaint about advertising

Be it on television, in magazines or on billboards – advertising is part of everyday life. However, advertising motifs and spots do not always comply with the limits applicable...

File a complaint about electrosmog

Electrosmog surrounds us everywhere. If you have health or technical problems due to electrosmog, you can complain.

File a complaint against financial service providers

If you have problems with a bank, insurance company or other financial service provider, you can file a complaint with the Federal Financial Supervisory Authority. The Federal...

Information on pollutants in food and feed

As a consumer, you have a right to be offered only food, cosmetic products and consumer goods that are harmless to health and use.

Power supply: Check abusive behavior

Pursuant to Section 31 of the Electricity and Gas Supply Act (Energiewirtschaftsgesetz – EnWG), persons or associations of persons whose interests are significantly affected by...

Report information on violations in the context of money laundering supervision (whistleblower system)

If you have information about a violation of the Money Laundering Act (such as: tax evasion), you can report this completely anonymously to the competent supervisory authority.

Report number misuse

If a telephone number is used unlawfully, the Federal Network Agency can intervene and take appropriate measures. Misuse of a telephone number may occur if: You are put on...

Report spam mails commercially

Spam mails are unsolicited and/or unsolicited electronic promotional communications sent to you promoting services and/or products.

Report spam mails privately

Spam mails are unsolicited and/or unsolicited electronic promotional communications sent to you promoting services and/or products.

Report unauthorized telephone advertising

The term telephone advertising, also known as cold call, refers to calls that have the purpose of selling you goods or offering services without your prior consent to the call....

Request administrative procedure in case of refusal of a basic account

You do not have a current account and an application to open a basic account has been rejected, for example by a bank or savings bank? Then you can apply for administrative...

Request ante-mortem and post-mortem inspection

If you slaughter animals whose meat is intended for human consumption, you must have the animals officially inspected before and after slaughter. This concerns: Cattle Pigs ...

Request arbitration in disputes with telecommunications providers

If you are arguing with your telecommunications provider, you can contact the Consumer Arbitration Board Telecommunications of the Federal Network Agency under certain...

Request information from the site register for genetically modified organisms (non-public part)

Information from the non-public part of the site register for genetically modified organisms (GMOs) can be requested from the Federal Office of Consumer Protection and Food Safety.

Submit complaints and inquiries in the field of telecommunications

As a customer of an Internet, mobile or fixed network provider, you can inform yourself about your rights and submit inquiries and complaints to the Federal Network Agency.

Switchboard of the Federal Insurance Office

The Federal Insurance Office (BVA) supervises the direct federal health and nursing insurance funds, the federal accident insurance institutions, the artists' social insurance...

View the site register for genetically modified organisms (public part)

You can consult the site register for genetically modified organisms (GMOs) without submitting an application.