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citizen service


You enter your place of residence or the place where you want to contact the administration or use the location sensing.


In the second step, you choose which information you really need.

There are 6 services for Consumer protection

Consumer protection

Health risks can arise from facilities, products or food. It is the task of consumer protection to identify these risks and thereby protect the health of consumers.


Apply for an environmental impact assessment

For a large number of projects and plans for which significant environmental impacts are to be expected, an Environmental Impact Assessment (EIA) is already required in the...

Apply for food testing

Every consumer expects flawless and safe food. First of all, everyone who is an entrepreneur in the food chain is responsible for this. The food control authorities ensure that...

File a complaint against financial service providers

If you have problems with a bank, insurance company or other financial service provider, you can file a complaint with the Federal Financial Supervisory Authority. The Federal...

Information on pollutants in food and feed

As a consumer, you have a right to be offered only food, cosmetic products and consumer goods that are harmless to health and use.

Initiate or apply for the indexing of a medium harmful to minors

If you as an authority or youth welfare organization consider the content of a medium to be harmful to minors, you can apply to the Federal Agency for the Protection of Children and Young Persons in the Media (BzKJ) for an indexing procedure or initiate one.

Submit complaints and inquiries in the field of telecommunications

As a customer of an Internet, mobile or fixed network provider, you can inform yourself about your rights and submit inquiries and complaints to the Federal Network Agency.